Help Center

Do I need to make any modifications when I install TORCH kits?

• Our bolt-on kits do not require any extra parts for installation and do not require you to make any permanent changes to your vehicle. Every component you need for your kit should already be included, please contact us if you have any questions about installation including vehicle compatibility or recommended tire sizes for your kit. We recommend you take your vehicle to a shop familiar with lifted trucks for an alignment check after your lift kit installation.

• TORCH Off Road accepts no liability for lift kits or products that are improperly installed, including kits that are installed on the wrong vehicle type or model.

• The size of lift kit you purchase depends on your needs and the desired function and aesthetic of your vehicle. Most trucks come out of the factory with a 1” to 3” rake, meaning the rear of the truck is elevated 1-3 inches above the front. If your truck is stock, a 3” front 3” rear kit will lift up your frame 3 inches while preserving the factory rake, and this will not level out your truck. For general purpose, we recommend keeping the rear slightly higher than the front for better highway driving dynamics. To create an even or level look, we typically recommend a 3” front 2” rear kit for your truck.

• Our lift kits are designed to be compatible with unmodified, factory suspensions only and should never be installed on top of another suspension lift kit already on your vehicle.

• We manually check that every strut spacer we ship is the proper size for each kit - this should be marked accordingly on your strut spacer box with a sticker. The relationship between the amount of lift gained with a strut spacer is approximately double the size of the strut spacer itself, due to the length and angle of the lower control arm and the position of the strut. Please refer to our blog post here for more information: https://torchoffroad.com/blogs/news/strut-spacer-size-explanation

• Longer shocks or shock extenders aren’t required to install our kits, but upgraded shocks should increase ride quality. Since ride quality is subjective, we recommend that you install the kit and drive it for a week to let the lift settle and see how you like it before making a decision on extended shocks.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

Note that additional exchange fee may apply if your currency is other than US dollars.

• We accept secure payments for both domestic and international orders via credit card, debit card, and PayPal.

• For domestic orders out of the state of California, sales taxes are not applied. Sales tax is applied to orders placed within California.
• For international orders, taxes may be applied depending on specific country regulations. Customs duty is also charged as a percentage of the customs value of the goods ordered. This rate depends on the type of goods, check the tariff applicable in the TARIC (https://ec.europa.eu/taxation_customs/dds2/taric/taric_consultation.jsp?Lang=en) database for EU and Import Calculator (https://www.flexport.com/tools/duty-estimator ) for USA.
• Customs value is made up of the price paid for goods, insurance cost, and shipping cost. Note that an additional exchange fee may apply if using a currency other than US dollars.
• We do not charge any hidden fees with your order - other than international shipping and applicable taxes and customs duties, what you see is what you pay on our site.

How much does shipping cost ?

• We offer free shipping on all of our products to the United States and domestic territories using USPS Priority Mail.
• Expedited shipping options are available by request for additional cost, please contact us at (909) 276-4487 to discuss expedited shipping rates before placing an order.

Do you ship internationally?

• Yes we do! Orders outside of the US and domestic territories are shipped using Priority Mail International unless stated otherwise - please message us directly if you would like to use DHL, UPS, or other international shipping service. Customer pays for the cost of international shipping.

How soon do you ship my order?

• Orders are shipped within 1 business day, and shipped out same-day if the order is placed before 12 noon PST, Monday through Friday.

How long is my order in transit?

• Domestic orders typically take between 2-5 business days to arrive.
• For faster shipping, please contact us at (909) 276-4487 before placing your order and we will provide a price quote for expedited delivery based on your location.  We offer expedited shipping options with USPS Priority Mail Express, UPS Express (Critical, Early, and Saver), and UPS Expedited. Contact us if you are looking for faster a delivery option and we will be happy to work with you based on your shipping needs.

What if my package is stolen during delivery?

• TORCH Off Road is not responsible for stolen packages, however if a kit has been marked as delivered by USPS please contact us directly and we will open a case with the investigations department to locate your missing package. We also suggest checking with neighbors and examining different areas near the delivery site to ensure the package has not been delivered to a different spot than listed on the tracking manifest.

• If USPS investigation team deems the package as stolen, we highly suggest filing a police report with local authorities and sending us a copy of the completed report or receipt of completion. Once we have the verification of completed police report, we will either refund or reship a new kit to your location. Please note it is a crime to file a false police report. Contact us directly at cs@torchoffroad.com if you have any questions with our package theft policy. 

What is your return policy?

• Your 100% satisfaction is important to us, and we offer a 60-day Return & Exchange Policy. Items may be returned within 60 days of when the item was delivered.

How do I return my items?

• Contact us and our customer service will provide you with instructions on where to send the items. Please note that customers are responsible for shipping costs of any returns.

• Customers may use any available carrier to ship the items back to our facility, we recommend that you reuse the original box or obtain a new box free from USPS if shipping with Priority Mail. We also recommend customers obtain proof of postage and save tracking information to ensure the package arrives at our facility.

• Once the return is received, customer will be sent a confirmation email notifying of return status. A full refund will be issued once the package is inspected to ensure all return items are accounted for and in good condition. If there are any missing items or if the return is received in very rough condition due to insufficient return packaging, a restocking fee may be applied.

Stolen Package:

• Torch Off Road is not responsible for stolen packages
• Once a kit has been marked as delivered by USPS, TORCH Off Road does not issue refunds or replacements for stolen items
• Customer should contact the local authorities and file a police report immediately
• Contact USPS and open a case to see if there were any errors with the status of the package
• In some cases, you may contact your credit card company to see if they can refund your charges
• Please contact us if you have any questions

What is the warranty on your products?

• TORCH products are backed with a limited LIFETIME warranty with a 100% satisfaction guarantee. Shocks come with a 5 year or 50,000 mile warranty free from defects in material or craftsmanship. If you have any problem with any parts, please message us and we can work on getting you a replacement ASAP.

Will installing my TORCH kit affect my vehicle warranty?

• Our lift kits generally do not void factory warranty on your vehicle as they do not involve permanent modifications to your truck and can be removed. If you have any concerns, please contact your vehicle manufacturer as regulations may vary depending on manufacturer and area.