Help Center

• How do I know if this lift kit fits my truck or SUV?

Each product page lists the compatible vehicle years, makes, models, drivetrain configurations, and suspension types. Before purchasing, confirm your vehicle’s exact specifications (e.g., 2WD vs 4WD, trim level, factory suspension).

If you are unsure about fitment, please contact us before ordering. Providing your vehicle year, make, model, and drivetrain will help us verify compatibility and prevent fitment issues.

• Are instructions included?

Yes — every TORCH lift kit comes with printed instructions.

• Do I need a professional to install my lift kit?

Many of our lift kits are DIY-friendly and designed for a home garage installation. If you have mechanical experience and a well-equipped workspace, you can successfully install most leveling kits and bolt-on suspension systems yourself.

Posted installation times are approximate based on tools and experience.

• What tools do I need?

Recommended tools for DIY installation may include:

- High-capacity jack & jack stands (essential for safety)
- Torque wrench (to meet recommended torque specs)
- Spring compressor (for strut or coil spring kits)
- Torsion key unloading tool (for torsion bar suspensions)

While most kits are straightforward, we recommend a professional auto shop for more complex installations such as replacing upper control arms. Proper installation ensures peak performance and longevity for your vehicle's aftermarket suspension.

• Can I install new wheels and tires at the same time?

Yes — many customers install new wheels and larger tires after lifting.

Many of our product listings post maximum tire sizes with the lift. If maximum tire size data is not stated, please contact us for a recommendation.

• Will installing a lift kit affect alignment?

Yes — installing a lift kit changes suspension geometry, which can affect ride quality, steering feel, and tire wear.

A wheel alignment is required after installation to ensure proper handling and to prevent premature tire wear. Depending on lift height and vehicle design, additional components such as control arms may be recommended for optimal performance.

• I purchased a strut spacer, but the spacer size doesn’t seem to match the advertised lift height. Why?

This is normal and expected. We manually verify every strut spacer before shipping to ensure it is the correct size for the specific kit. Each spacer is labeled accordingly on the box.

Strut spacers do not lift the vehicle at a 1:1 ratio. Due to the length and angle of the control arms and the mounting position of the strut, the amount of lift gained is approximately double the physical thickness of the spacer.

For example: A 1.5″ strut spacer may provide approximately 2.5-3″ of front lift, depending on the vehicle.

This leverage effect is a normal characteristic of independent front suspension (IFS) systems and does not indicate an incorrect part. For a video explanation, please refer to our guide:

Strut Spacer Size Explanation
https://torchoffroad.com/blogs/news/strut-spacer-size-explanation

• What payment methods are accepted?

We accept all major credit/debit cards and PayPal. All transactions use secure encryption so your data is protected. Note that additional exchange fees may apply if your currency is other than US dollars.

For orders outside the USA, international taxes may be applied depending on your country's tax policy. The customer is responsible for any import duties or fees applied by their country's customs office. Any applicable fees must be paid to the customs agency, and are not applied when purchasing.

• Why didn’t my payment go through?

Payments may be declined due to insufficient funds, mismatched billing info, bank restrictions, or card limits. Try another card or payment method, and verify that your billing address matches what your bank has on file.

• Do you offer discounts, promo codes, or financing?

Yes — promo codes are valid only when entered at checkout and must meet any specified order requirements. Financing may be available through our payment partner at checkout (where offered); terms vary.

• How much does shipping cost?

We offer free shipping on TORCH auto parts within the contiguous 48 US states with USPS Priority Mail. Items shipped to Alaska, Hawaii, or other overseas US domestic territories may have a shipping charge applied due to the location.

Expedited shipping options are available for an additional cost. If you need faster delivery, please contact us at (909) 276-4487 before placing your order to discuss available expedited shipping rates.

• Do you ship internationally?

Yes — we ship internationally. Orders outside of the U.S. and domestic territories are typically shipped via USPS Priority Mail International, unless stated otherwise.

If you prefer an alternate international carrier such as DHL or UPS, please contact us before ordering. Customers are responsible for international shipping costs, as well as any applicable customs duties or import fees.

• Is a signature required for delivery?

As a courtesy to our customers, we typically apply a signature-required delivery to orders over $300. This policy helps reduce the risk of package theft and protects both our customers and our business from loss.

If you prefer no signature requirement, please email us after placing your order and we will remove the signature requirement prior to shipment.

• How soon will my order ship?

Orders typically ship within 1 business day. Orders placed before 1:00 PM CST, Monday–Friday, usually ship the same day.

• How long is my order in transit?

Domestic orders generally arrive within 2–5 business days after shipment. Expedited rates vary based on destination and service level.

• What if my package shows delivered but is missing or stolen?

We are happy to assist customers when a shipment is marked as delivered but cannot be located. If this occurs:

Contact us and we will open a case with the postal carrier to help locate the package. Check with neighbors and surrounding delivery areas, as packages are sometimes left in alternate locations.

If the postal carrier determines the package was delivered accurately and the item is believed to have been stolen, we recommend filing a police report with your local authorities and providing us with a copy or confirmation of the completed report.

Once police report verification is received, we will either refund or reship the order, depending on the situation.

• What is your return policy?

Your satisfaction is important to us. We offer a 60-day Return & Exchange Policy, meaning eligible items may be returned within 60 days of the delivery date shown by the carrier.

To qualify for a return or exchange, items must be in new or good condition. Partial returns are accepted if you want to keep some of the components. We will issue a refund equivalent to the value of the returned parts.

If customer desires, we may process an exchange for an item of equivalent value. Please contact us before returning your order so we can help coordinate the exchange and confirm availability.

• How do I return my items?

To start a return, contact our customer service team and we’ll provide instructions on where to send your items.

Important return details:

- Customers are responsible for return shipping costs.
- You may use any shipping carrier of your choice.
- We recommend reusing the original box when possible.
- Please package items securely to prevent damage during transit.
- We strongly recommend obtaining proof of postage and tracking information to confirm delivery.

Inside the return package: Please include a note with your name and order number to help us process your return efficiently.

• What happens after my return is delivered?

Once your return is received at our facility, we will inspect the return. We typically process returns within 1 business day.

Returned items are inspected to verify:

- All components are included.
- Items are in acceptable condition.
- Packaging was sufficient to prevent damage.

A full refund will be issued after inspection and approval. If items are missing, or if the return arrives in poor condition due to insufficient packaging, a restocking fee may be applied.

Refunds are issued to the original payment method used at checkout. After the refund is submitted, a confirmation email will be sent notifying you of the return status.

• How can I get technical help during installation?

Our support team is available via phone, email, and live chat from 9am to 6pm CST every day. Please include your order number, vehicle make/model/year, and photos or description of the issue for the most expedient response.

• What if my shipment is damaged or missing parts?

While we take every precaution to pack and ship your parts securely, we recognize that mishaps can occur. Please report any damaged or missing components by sending photos of the packaging and unwrapped parts received to our support team. We'll replace any damaged or missing parts promptly.

• Is there a warranty on TORCH products?

Yes — our TORCH lift components are covered with a limited lifetime warranty for any defects in materials and manufacturing.

Our warranty covers TORCH brand shock absorbers for up to 5 years or 50,000 miles driven (whichever comes first).

Please note that this warranty applies only to the original customer, and is not transferrable if the item or vehicle is sold. Our warranty does not cover any damages suffered from improper installation or misuse.

• How do I make a warranty claim?

To start a claim, please contact our support team with photos and a description of the damage, including details on the driving conditions (such as off-road use or specific obstacles encountered).

Once our team verifies the damage and warranty coverage, we typically provide a replacement part to get your truck or SUV back on the road.