Help Center

• We manually check that every strut spacer we ship is the proper size for each kit - this should be marked accordingly on your strut spacer box with a sticker. The relationship between the amount of lift gained with a strut spacer is approximately double the size of the strut spacer itself, due to the length and angle of the lower control arm and the position of the strut. Please refer to our blog post here for more information: https://torchoffroad.com/blogs/news/strut-spacer-size-explanation

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

Note that additional exchange fee may apply if your currency is other than US dollars.

How much does shipping cost ?

• We offer free shipping on all of our products to the United States and domestic territories using USPS Priority Mail.
• Expedited shipping options are available by request for additional cost, please contact us at (909) 276-4487 to discuss expedited shipping rates before placing an order.

Do you ship internationally?

• Yes we do! Orders outside of the US and domestic territories are shipped using Priority Mail International unless stated otherwise - please message us directly if you would like to use DHL, UPS, or other international shipping service. Customer pays for the cost of international shipping.

Is there a signature requirement for packages?

• We add a signature requirement for all packages above $200 as a courtesy to our customers due to the surge of package theft happening with Amazon packages. This is simply a liability procedure to prevent our customers from having expensive packages stolen and to protect ourselves from paying out of pocket costs due to theft. If you do not want a package to be sent with a signature requirement, please email us after placing the order and we will remove the signature requirement prior to shipping your package.

How soon do you ship my order?

• Orders are shipped within 1 business day, and shipped out same-day if the order is placed before 12 noon PST, Monday through Friday.

How long is my order in transit?

• Domestic orders typically take between 2-5 business days to arrive.
• For faster shipping, please contact us at (909) 276-4487 before placing your order and we will provide a price quote for expedited delivery based on your location.  We offer expedited shipping options with USPS Priority Mail Express, UPS Express (Critical, Early, and Saver), and UPS Expedited. Contact us if you are looking for faster a delivery option and we will be happy to work with you based on your shipping needs.

What if my package is stolen during delivery?

• TORCH Off Road is not responsible for stolen packages, however if a kit has been marked as delivered by USPS please contact us directly and we will open a case with the investigations department to locate your missing package. We also suggest checking with neighbors and examining different areas near the delivery site to ensure the package has not been delivered to a different spot than listed on the tracking manifest.

• If USPS investigation team deems the package as stolen, we highly suggest filing a police report with local authorities and sending us a copy of the completed report or receipt of completion. Once we have the verification of completed police report, we will either refund or reship a new kit to your location. Please note it is a crime to file a false police report. Contact us directly at cs@torchoffroad.com if you have any questions with our package theft policy. 

What is your return policy?

• Your 100% satisfaction is important to us, and we offer a 60-day Return & Exchange Policy. Items may be returned within 60 days of when the item was delivered.

How do I return my items?

• Contact us and our customer service will provide you with instructions on where to send the items. Please note that customers are responsible for shipping costs of any returns.

• Customers may use any available carrier to ship the items back to our facility, we recommend that you reuse the original box or obtain a new box free from USPS if shipping with Priority Mail. We also recommend customers obtain proof of postage and save tracking information to ensure the package arrives at our facility.

• Once the return is received, customer will be sent a confirmation email notifying of return status. A full refund will be issued once the package is inspected to ensure all return items are accounted for and in good condition. If there are any missing items or if the return is received in very rough condition due to insufficient return packaging, a restocking fee may be applied.

Stolen Package:

• Torch Off Road is not responsible for stolen packages
• Once a kit has been marked as delivered by USPS, TORCH Off Road does not issue refunds or replacements for stolen items
• Customer should contact the local authorities and file a police report immediately
• Contact USPS and open a case to see if there were any errors with the status of the package
• In some cases, you may contact your credit card company to see if they can refund your charges
• Please contact us if you have any questions