Help Center

Do I need to make any modifications when I install TORCH kits?

• Our bolt-on kits do not require any modifications or extra parts for installation
• After installation, we recommend taking your truck to a shop familiar with lifted trucks for an alignment check
• Please contact us if you have any questions with installation or recommended tire sizes

Do I need to swap out my shocks after I install a TORCH lift kit?

• Longer shocks or shock extenders aren’t required to install this kit however it should increase the ride quality
  
• Since ride quality is subjective, we recommend that you install the kit and drive it for a week to let the lift settle and see how you like it before making a decision for extended shocks

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 60-days Return & Exchange Policy:

• Timing: we have a 60-days Return & Exchange Policy, since the day item was received.
• TORCH will provide the customer with instructions where to send returned goods.
• Customers are strongly recommended to reuse box or obtain another free box from USPS (Priority Flat Rate Boxes)
• Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When the returned item is received and inspected, the customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed within 1-3 business days and a credit will automatically be applied to the customer's credit card or original payment method shortly after.

Shipping:

• We ship worldwide using USPS Priority Mail

Shipping times:

• Local orders take 2-4 business days to be delivered to you and we ship within 1 business days of being ordered (shipping days are M-F)
• Shipping time might vary depending on location, shipment method and other factors.
  
• Daily Order Cut Off Time is 1:00PM PST M-F

Stolen Package:

• Torch Off Road is not responsible for stolen packages
• Once a kit has been marked as delivered by USPS, TORCH Off Road does not issue refunds or replacements for stolen items
• Customer should contact the local authorities and file a police report immediately
• Contact USPS and open a case to see if there were any errors with the status of the package
• In some cases, you may contact your credit card company to see if they can refund your charges
• Please contact us if you have any questions

Strut Spacers:

• The front lift is a 1-1/2" thick spacer that will generate a 3" lift after it is installed. This is due to the length and angle of your lower control arm
• If you picture a 90 degree triangle and draw a line right through the middle of it, that line is nearly half the height of the end of the triangle
• 
• This is about the relationship between your strut and the end of your lower control arm and how the lift is generated
• This is also noted on the top of the strut spacer instructions included in your kit and there's a diagram there that further explains this. Please take a look at it and I'll be happy to explain further if you have any questions
  

TORCH products are backed with a limited LIFETIME warranty with a 100% satisfaction guarantee ****

***** Shocks come with a 5 year or 50,000 mile warranty free from defects in material or craftsmanship.*******

If you have a problem with any of our parts, please message us and we can work on getting you a replacement ASAP. 

Will your 3" front 3" rear kit level my truck?

• If truck is stock, TORCH 3" front 3" rear lift kits will raise your truck 3" while maintaining your trucks current rake (slightly higher in rear)
• We recommend keeping the rear slightly higher than the front for better highway driving dynamics
• To be perfectly level you would need to measure from the center of your wheel to the top center of the fender well for both the front and rear and subtract the numbers
  
• If you're looking to have an "even/level" look, we recommend going with a 3" front 2" rear kit instead